Warranty Policy

What’s Covered

Your warranty includes:

• All mechanical and electrical components
• Manufacturing defects
• Normal wear and tear under proper use
• Replacement parts (when installed by authorized technicians)

What’s Not Covered

The warranty does not cover:

• Damage from improper installation, maintenance or use
• Accidents, abuse, or neglect
• Commercial or rental use
• Normal wear of consumable parts (brushes, filters, etc.)
• Damage from chemicals, freezing, or extreme weather
• Unauthorized repairs or modifications

Warranty Period

Your coverage begins on the date of purchase:

• Years 1-2: Full parts and labor coverage
• Year 3: Parts coverage only (labor not included)

How to Make a Warranty Claim

1. Contact our support team at support@botpool.shop with:
   • Your order number
   • Product serial number
   • Description of the issue
   • Photos/video of the defect
2. We’ll troubleshoot the issue remotely first
3. If repair/replacement is needed, we’ll provide a prepaid shipping label
4. Allow 5-7 business days for evaluation after receipt

Warranty Service Options

Depending on the issue, we may:

• Ship replacement parts with installation instructions
• Authorize repair at a local service center
• Replace the unit with a new or refurbished model

Important Notes

• Original proof of purchase required
• Warranty is non-transferable
• You’re responsible for return shipping unless otherwise stated
• Replacement units inherit the remaining warranty period

Out-of-Warranty Service

For products beyond the warranty period:

• We offer paid repair services
• Replacement parts available for purchase
• Flat-rate evaluation fee may apply

Contact Us

For warranty questions or service requests:

Email: support@botpool.shop
Hours: Monday-Friday, 9AM-5PM EST

This warranty gives you specific legal rights, and you may also have other rights which vary by state.